Many of you share the same queries, so feel free to read our frequently asked questions. If you can’t find what you are looking for, say hello here.

PAYMENTS & SECURITY

Payments made via the Stephanie Janett website are processed using a third party payment gateway. We do not collect or record any credit card details you may provide when purchasing products from the website.

Payment options:

  • Stripe
  • Paypal
  • Mastercard & Visa

PRIVACY

Will you keep my details private?

Absolutely. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and you will not receive marketing emails from us just because you have placed an order in the past.

Unless you want to receive our newsletter or special gift offers! Sign up for special offers here.

PRICING

All pricing listed on the website is in Australian Dollars (AUD).

We reserve the right to change pricing at our discretion and without notice.

Prices for items are fixed once your order has been confirmed.

PRINT INFORMATION & CARE

How should I handle my print?

It is advised that you should not handle your print at all. Please leave this to an experienced professional framer. Preferably, you should leave the print inside the mailing tube to be removed by your framer. 

If you wish to do the framing yourself, handle your print with the utmost of care as they can be very easily marked or creased. 

Never touch the printed image with your fingers as oil and dirt from your skin can easily cause damage. Always make sure that all staples are removed from the mailing tube end before removal of your print.

Where not to position a print?

Never locate your print where it will be exposed to moisture or direct sunlight.

Are prints covered by a warranty?

We do not offer a period of warranty on prints. As we are serious about customer satisfaction, we would like to be contacted in the event that a customer has a question and we will only then consider resolutions on a case-by-case basis.

Printed Photograph Material?

All Stephanie Janett’s prints are custom printed on heavyweight archival paper. Each print is giclée-printed on archival, acid-free paper. 

Do you offer any other sizes?

We are happy to provide a quote if you would like the artwork custom sized to suit your space. Please contact us here and we will let you know if this is possible.

I’ve seen a photograph of yours that I love but it’s not offered in your shop. Am I able to purchase it as a print?

 

Yes. If you see an image belonging to me on any of my social media channels, I am more than happy to arrange a custom print for you.

PRINT PACKAGING

How are prints packaged? 

We send all our prints in a durable mailing product. Up to 3 prints can be packed in one shipping transaction keeping shipping costs to a minimum.

FRAMING

Framing is not included. Framing is such a personal decision based on your individual and interior aesthetic.

Do you have any advice for framing my print?

We strongly recommend having your image framed by a professional framer to ensure the endurance and longevity of your custom print. 

If you purchase a standard frame from a shop we strongly recommend you invest in a framer to matt/mount the image with an acid free matt board. Matting is essential to keep the print away from the glass and to allow the image to breathe, ensuring the longevity of your limited edition print.

COPYRIGHT

I like your photographs, can I use them?

Not unless you obtain permission to reproduce Stephanie Janett images. It is a breach of copyright otherwise. Once and only when permission has been obtained, all images must be credited by Stephanie Janett and linked to https://www.stephaniejanett.com if they leave this site. Please contact me here.

Intellectual Property

All Intellectual Property and any material on this website is the property of Stephanie Janett. All right reserved. Unless expressly authorized by Stephanie Janett or otherwise, you may not reproduce, adapt, modify, display, perform or distribute any material or any part of any material on this website.

Artwork may not be reproduced or resold without the express permission of the artist. It is a breach of copyright otherwise. Unless expressly authorized and only when permission has been obtained by Stephanie Janett may you do so. Please contact us immediately.

 

We reserve the right to make changes to these terms & conditions at any time.

TRADE INFORMATION

If you are interested in my artwork for or are a:

  • Retailer interested in stocking my range
  • Interior/trade professional
  • Commercial Photography
  • Media Coverage

Apply for a trade account and please complete the form here.

Do you collaborate with other brands/people?

Absolutely, love collaborating on various projects. If you have an idea or want to discuss a way for us to work together, please get in contact here.

SHIPPING & RETURNS

Please visit the Shipping & Returns page for more information.