SHIPPING METHODS

Yes, we ship worldwide.

I’ve ordered a print, when will my order be sent?

FULFILLMENT

Once your print has been purchased online, we must process the order and the image is then sent to the lab for printing. 

 

Please allow 3 – 5 business days for fulfillment (production) before your photograph is shipped, as your order is custom printed just for you. 

 

Please note that we don’t keep stock of our prints; we have them printed individually for each customer order.

SHIPPING

We ship the print/s as soon as your order has been fulfilled. Our average shipping time is dependent on the order’s destination. Know that this may vary slightly due to possible shipping or customs delays.

 

CANADA customer shipping time estimates 6-10 business days.

 

UNITED STATES customer shipping time estimates 3-4 business days.

 

EUROPEAN customer shipping time estimates 3-7 business days.

 

AUSTRALIAN/NZ shipping time estimates 2-5 business days.

 

WORLDWIDE customer shipping time estimates 8-14 business days.

 

Please Note: If you have selected Express Shipping at checkout, this timeline applies to delivery after the print has been fulfilled.

ESTIMATED DELIVERY

What is the cost of shipping products?

 

You can view the shipping cost before checking out.

 

If more than one print is purchased, strictly 3 prints per mailing tube can be packaged together.

INTERNATIONAL DELIVERIES

We regularly ship all over the world and offer a multitude of services that provide tracking numbers.

 

Contact us directly if your destination is not available at checkout.

International Duties & Taxes

Customs and other import duties and fees may be applied to international orders when the shipment reaches its destination. Such fees and charges are the responsibility of the recipient and vary from country to country. Your package will not be released from customs until these payments are made.

 

Stephanie Janett is unable to advise how much these duties will cost, please ensure you are aware of the cost of these fees before you make your purchase.

 

Know that shipping may vary slightly due to possible shipping or customs delays. Please remember that if this occurs, customs and other import duties are the full responsibility of the customer receiving the purchased product.

Do I need to sign for my packaged delivery?

 

Yes, Stephanie Janett is not responsible for any packages that have not been signed for upon delivery.

RETURNS POLICY

All sales are final. There is a non-returnable and non-refundable policy. 

 

We are committed to providing our customers with products of the highest quality. All of our products are custom printed on order, so please select your products carefully, as there are no refunds or exchanges for a change of mind.

Damaged/Incorrect Orders

Any damaged/deemed unusable or incorrect prints sent, are eligible for replacement. 

 

All items are thoroughly checked before sending and packaged with care. On the day of your delivery please carefully inspect your shipping package and print. 

 

In the unfortunate event that a print arrives damaged through the delivery process, please contact immediately and we will contact the courier company directly to sort out any claims.

 

We require all damaged or incorrect prints to be returned for replacement within 7 days and notified via email within 24 hours of shipment delivery date receipt. 

 

Be sure to document/photograph any/all impurities and include this information when contacting us regarding your damaged item. We must receive written notification as well as photo documentation of damages within 7 days of receiving the item. After 7 days, we will no longer be able to replace an item. 

 

The return address is the lab facility found on the packing slip. 

 

If you have received the wrong order or your order was damaged in transit please contact us immediately.

 

Our goods come with the statutory guarantees imposed by the Australian Consumer Law. You can read more about your rights in regards to ‘refunds, repairs and replacements’ from the Consumer Affairs Website.

DELIVERY ESTIMATES & TRACKING

Can I track my item?

Yes. Once we have posted your item, we will send you a courtesy email to confirm shipment. You will also receive a tracking number and shipping updates via email.

I ordered from your shop but I haven’t received any email updates?

All emails will be sent to your Paypal or Stripe address – check there first for order confirmations and updates. If you still can’t find anything please email here and you’ll hear from us as soon as possible.

 

Need more information?

Please see our frequently asked questions for a quick answer to our most commonly asked questions. Can’t find what you need? Please contact us.