Your privacy choices
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
Do you ship wordwide?
Yes, we ship worldwide.
I’ve ordered a print, when will my order be sent?
PROCESSING
Once your print has been purchased online, we must process the order and the image is then sent to the lab for printing.
Please allow 3 – 5 business days for fulfillment (production) before your photograph is shipped, as your order is custom printed just for you.
Please note that we don’t keep stock of our prints; we have them printed individually for each customer order.
Shipping times
We ship the print/s as soon as your order has been processed. Our average shipping time is dependent on the order’s destination. Please add PROCESSING + SHIPPING = Estimated delivery.
CANADA customers’ shipping time estimates 6-10 business days.
UNITED STATES customers shipping time estimates 3-4 business days.
EUROPEAN customers’ shipping time estimates 3-7 business days.
AUSTRALIAN/NZ shipping time estimates 2-5 business days.
WORLDWIDE customers’ shipping time estimates 8-14 business days.
What is the cost of shipping products?
You can view the shipping cost before checking out.
If more than one print is purchased, strictly 3 prints per mailing tube can be packaged together.
INTERNATIONAL DELIVERIES
We regularly ship all over the world and offer a multitude of services that provide tracking numbers.
Contact us directly if your destination is not available at checkout.
INTERNATIONAL DUTIES & TAXES
Customs and other import duties and fees may be applied to international orders when the shipment reaches its destination. Such fees and charges are the responsibility of the recipient and vary from country to country. Your package will not be released from customs until these payments are made.
Stephanie Janett is unable to advise how much these duties will cost, please ensure you are aware of the cost of these fees before you make your purchase.
Know that shipping may vary slightly due to possible shipping or customs delays. Please remember that if this occurs, customs and other import duties are the full responsibility of the customer receiving the purchased product.
Returns policy
All sales are final. We have a non-returnable and non-refundable policy.
We are committed to providing our customers with products of the highest quality. All of our products are custom printed on order, so please select your products carefully, as there are no refunds or exchanges for a change of mind.
Damaged/Incorrect Orders
All items are thoroughly checked before sending and packaged with care.
Any damaged/deemed unusable or incorrect prints sent, are eligible for replacement. On the day of your delivery please carefully inspect your shipping package and print.
In the unfortunate event that a print arrives damaged through the delivery process, please let us know immediately and we will contact the courier company directly to sort out any claims.
We require all damaged or incorrect prints to be returned for replacement within 7 days and notified via email within 24 hours of shipment delivery date receipt.
Be sure to document/photograph any/all impurities and include this information when contacting us regarding your damaged item. We must receive written notification as well as photo documentation of damages within 7 days of receiving the item. After 7 days, we will no longer be able to replace an item.
The return address is the lab facility found on the packing slip.
If you have received the wrong order or your order was damaged in transit please contact us immediately.
Need more information?
Please see our frequently asked questions for a quick answer to our most commonly asked questions. Can’t find what you need? Please contact us.