Frequently Asked Questions

Payments made via the Stephanie Janett website are processed using a third party payment gateway. We do not collect or record any credit card details you may provide when purchasing products from the website.

We reserve the right to change pricing at our discretion and without notice.

Prices for items are fixed once your order has been confirmed.

It is advised that you should not handle your print at all. Please leave this to an experienced professional framer. Preferably, you should leave the print inside the mailing tube to be removed by your framer.

If you wish to do the framing yourself, handle your print with the utmost of care as they can be very easily marked or creased.

Never touch the printed image with your fingers as oil and dirt from your skin can easily cause damage. Always make sure that all staples are removed from the mailing tube end before removal of your print.

Never locate your print where it will be exposed to moisture or direct sunlight.

We do not offer a period of warranty on prints. As we are serious about customer satisfaction, we would like to be contacted in the event that a customer has a question and we will only then consider resolutions on a case-by-case basis.

All Stephanie Janett’s prints are custom printed on heavyweight archival paper. Each print is giclée-printed on archival, acid-free paper.

Yes. If you see an image belonging to me on any of my social media channels, I am more than happy to arrange a custom print for you.

We send all our prints in a durable mailing product. Up to 3 prints can be packed in one shipping transaction keeping shipping costs to a minimum.

Framing is not included. Framing is such a personal decision based on your individual and interior aesthetic.

We strongly recommend having your image framed by a professional framer to ensure the endurance and longevity of your custom print.

If you purchase a standard frame from a shop we strongly recommend you invest in a framer to matt/mount the image with an acid free matt board. Matting is essential to keep the print away from the glass and to allow the image to breathe, ensuring the longevity of your limited edition print.

Not unless you obtain permission to reproduce Stephanie Janett images. It is a breach of copyright otherwise. Once and only when permission has been obtained, all images must be credited by Stephanie Janett and linked to https://www.stephaniejanett.com if they leave this site. Please contact me.

All Intellectual Property and any material on this website is the property of Stephanie Janett. All right reserved. Unless expressly authorized by Stephanie Janett or otherwise, you may not reproduce, adapt, modify, display, perform or distribute any material or any part of any material on this website.

Artwork may not be reproduced or resold without the express permission of the artist. It is a breach of copyright otherwise. Unless expressly authorized and only when permission has been obtained by Stephanie Janett may you do so. Please contact us immediately.

We ship worldwide with tracking available on all orders. Please note that international customers are responsible for any customs duties, import taxes, or fees charged by their country upon delivery. These costs are not included in the product price or shipping at checkout, and must be paid before your package is released.

As fees and timelines vary by country, we recommend checking your local customs regulations before placing your order. If applicable, your courier will usually contact you regarding payment before delivery.

For full details, please see our Shipping & Returns Policy.